FAQs

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verolabs

  • Policies

    What is the return policy?

    We offer a full 60 day money back satisfaction guarantee . For more info : __Link to return policy page____ Is your website secure? Yes! We take the security of our custoemers seriously! Link to site security pageClick on Sign In/ Sign Up link Provide your email/ username and password to login. After login you can see My Account link where you can manage Order history, wish list, track order, change password, change account (billing and shipping) detail. If customer wants to see order tracking, order history he need to login in system and click on My Account page. If not already registered, create an account- Creating an account with Verolabs is quick and easy, and will allow you to move through our checkout quicker. You can also store multiple shipping addresses, gain access to your order history, and much more.
  • payment

    What if:

    Has my order shipped? Once your order ships you will receive an email from our system informing you of the ship date and your package trakcing number .Additionally you can check the status of your order by logging into your account: Mani please supply instruction in customer loginHow do I change quantities or cancel an item in my order? Please email Sales@VeroLabs.com with the subject linetitle “CHANGE OF ORDER # ______” How do I track my order? Once your order is shipped you will receive an email that contains a link for tracking order. Please click it to get updated information.My order never arrived. – Please contact Sales@verolabs.com and a rep will be happy to assist you with resolving the matter.International orders: Please note to contact us at least 4 weeks after the ship date.An item is missing from my shipment. - Please contact Sales@verolabs.com and a rep will be happy to assist you with resolving the matter.
  • Shipping

    When will my order ship?

    Generally orders are processed and ship from our facility same or next business day from when you place your order.

    How much is shipping and how do you ship?

    Our standard shipping is flat rate - $6.99 within the USA . Packages ship via USPS Priority Mail .Orders are delivered by USPS within 1-3 business days.

    How can I get the product delivered to me faster?

    We offer expedited shipping via UPS . Generally overnight shipping is $49 and second day Air shipping is $35. To expedite you order please email us your order number and confirmation to charge the addition shipping fees to your credit card on file. Expedited shipping is not confirmed until you receive an email confirmation. If you have any further questions please call us @ 1-800-507-3718.

    Do you ship to PO boxes?

    Yes! we ship via USPS to PO boxes

    Do you ship to APO and FPO addresses?

    Yes! we ship to all military addresses. However delays in delivery may occur. Delays are out of our control.

    Do you ship to my country?

    We ship worldwide and standard international shipping is $26.99
  • Product

    What can I use the Oxytocin Spray for?

    To Enhance your life. Your social life. Your love life. And… your personal self path. Sounds to good to be true? We know. We recommend you learn more about Oxytocin : http://en.wikipedia.org/wiki/OxytocinThe oxytocin spray uses our natural body chemistry to enhance our life experiences.

    What are the long term benefits of Oxytocin Spray?

    Feel good. Increase happiness. Create long lasting connections with others. Overcome relationship hardships Reignite intimacy. Enhance loyalty. Expand social capabilities

    What results should I expect after using Connekt?

    All the results listed above. But….? You are right there always is a but. The but is this is a natural effect.

    What is the difference between connect and attract?

    Connect is purely active by Oxytocin. This means it is a multipurpose product that you can use its benefits within many situations and environments.Attrakt is designed to be used specifically for intimate relationships. It is the Connekt + Sensuality.

    How do I use Connekt ?

    Apply two sprays to clothing near neck and chest every 2-4 hours or as needed. Results are enhanced with continuous use.

    Tips:

    For even better results, use along with your perfume/ cologne . Oxytocin is best administered to brain through inhaling. For your home environment- Spray on pillowcase or fabric covered furniture. For your home environment- Spray on papers .Spread the Love- Experiment and share with us to share with other users like you .

    How do I use Attrakt?

    Apply two sprays to clothing along with your favorite cologne near neck and chest every 2-4 hours or as needed. Results are enhanced with continuous use.

    IsConnekt and Attrakt back up with research?

    Yes. There are numerous independent research studies proving the benefits of Oxytocin in the various areas it affects!

    How do Connekt and Attrakt compare to Liquid Trust and Liquid Trust Enhanced?

    Conneckt and Attrakt are the improved products of Liquid Trust and Liquid Trust Enhanced.

    Placing my Order

    1)How can I purchase Vero Labs products?

    What are my payment options?
    We accept all major credit cards, PayPal, certified checks and Money Orders. We do not accept Western Union.
    How can I pay using PayPal?
    You can check out with PayPal at our checkout page or send us payment through your Paypal account to Sales@VeroLabs.com.
    How Can I make payment by Certified Check or Money Order?
    Please mail your payment to : Vero Laboratories LLC 17250 NE 19th Ave NMB FL 33162 Please include the product you would like to order and contact info. We recommend mailing your payment with tracking and insurance. We will not be responsible for any payments that are not delivered to us. Please note that Money orders and check Orders take longer to process.

    2) Do I need to pay sales tax?

    Only florida residents are required to pay sales tax

    3) Do I need to pay for shipping and handling?

    We offer free shipping and handling to all VIP Club customers living in the continental U.S.

    4) What are your shipping policies?

    We ship within the U.S. only. Orders will ship through FedEx (www.fedex.com) within 2 business days from receiving the order. Orders placed over Holidays will be fulfilled within 2 days from the next business day. We ship from our fulfillment center in either Los Angeles or Georgia. Please allow 5 business days for shipments to arrive based on final destination for domestic shipments.

    5) What is your return policy?

    Although most cosmetic companies do not accept returns, Vero Labs provides you with a superb customer service and therefore will accept returned items that answer to the following conditions:The item was purchased on www.verolabs.com or over the phone directly from Vero Labs. If you purchased the products at one of the independent Vero Labs fine retail points nationwide, please contact the specific point of sale where you purchased the goods, as each point of sale has its own return policies.The item must arrive back to Vero Lab's warehouse within 21 days from the day the transaction was made in order to be returned or exchanged.The item must arrive back to Vero Lab's warehouse in its original form, namely, in its original package, sealed and unopened in order to be returned or exchanged.Customer is responsible for a 15% restocking fee. Customer is responsible for any additional shipping costs on exchanged items.All refunds will be credited to the card used to make the original purchase. Please allow one or two billing cycles for the credit to appear on your statement. When you make a return, we will refund the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping and handling charges unless you received an incorrect or damaged item. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail.Please enclose a letter that specifies your name, contact information, order number, and the reason for the return. We will review your request and do the best to accommodate you.Please enclose a letter that specifies your name, contact information, order number, and the reason for the return. We will review your request and do the best to accommodate you. Vero Labs, LLC The Address: 17250 NE 19th Ave. North Miami Beach, FL 33162 email :info@VeroLabs.com Phone: +1-800-507-3718

    6) What’s your privacy policy?

    Vero Labs is committed to your privacy. Therefore, we will not sell, rent, share or loan your personal information to any unrelated third parties.

    Do I have to pay sales tax?

    Sales tax applies only to Florida,USA residents.

    I need a copy of my receipt/invoice

    mani- can customer get that at login? Please instruct

    When will my credit card be charged?

    The card is swiped for authorization at purchase time however the transfer of money occurs at time of shipment. All Pre-Orders are charged prior to ship date.

    How do I use my Promo /Coupon code ?

    Please enter your discount code at checkout and click the “update” button.

    Do you offer gift certificates?

    Currently we do not offer gift certificate purchase. If you would like to send a Vero Labs product as a gift to a friend or family member, on a special occasion , Or even just cause you love them Please use the NOTES section to write your dedication to include in the package.
  • Your Rights
    You may at any time: Ask us to provide you with details of the information we hold about you; and Ask us to correct any inaccuracies in the information we hold about you; and Ask us to delete the information we hold about you, except where we are required to retain information by law; and Unsubscribe from our mailing lists.
  • Cookies
    We may use cookies to uniquely identify your browser.

    What information is collected?

    The information collected is limited to a uniquely identifiable number that may have been stored temporarily within a cookie in your browser during a previous visit to our website. The collected information is not considered anonymous because we can link it to personally identifiable information such as your name or address.

    How is this information used?

    This information is used to restrict access to certain areas of our website to registered users only. It is also used to maintain the state of your session across multiple pages, for instance to maintain the contents of your shopping basket as you browse the store.

    Who is this information made available to?

    This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.
  • Mailing Lists
    We operate an opt-in mailing list of users who consent to receive promotional materials.

    What information is collected?

    Where a user contacts us through a form on our website, and only where they indicate that they consent to receive promotional mailings by checking the box, we will store the email address and other contact details sent through the form in our mailing list. The collected information is not considered anonymous because we can link it to personally identifiable information such as your name or address.

    How is this information used?

    This information is used to send relevant promotional materials to subscribers of our mailing list.

    Who is this information made available to?

    This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.
  • Form Submissions
    We record the details you send to us through forms on our website.

    What information is collected?

    The information collected is that which you enter in to the form. Typically this would include your contact details and your comment, enquiry or order details. The collected information is not considered anonymous because we can link it to personally identifiable information such as your name or address.

    How is this information used?

    This information is used to process your comments, enquiry or order, and to better understand the needs of our customers.

    Who is this information made available to?

    This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.
  • General Anonymous Website Usage Statistics
    Our hosting services supplier maintains general anonymous website usage statistics on our behalf.

    What information is collected?

    The information collected includes the number of visitors to our website, the number of times a particular page has been visited, the source of referred visitors and the browser used. The collected information is considered anonymous because it is not linked to personally identifiable information such as a name or address.

    How is this information used?

    This information is used to monitor and improve the usability of our website, and to monitor the effectiveness of promotions we are running.

    Who is this information made available to?

    This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.
  • Web Server Logging
    Our hosting services supplier maintains log files of the requests made to our website.

    What information is collected?

    The information collected includes the URL requested, the date and time the request was made, the IP address the request was made from and the status of the request. The collected information is considered anonymous because it is not linked to personally identifiable information such as a name or address.

    How is this information used?

    This information is used to monitor and maintain the performance of the technical systems supporting our website.

    Who is this information made available to?

    This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.
  • Privacy Policy
    We are committed to protecting your right to privacy, and so publish this privacy policy to set out what information our website collects and how this information is used.
  • We Guarantee that our products are effective for you… or YOUR MONEY BACK!
    If for ANY reason you are not satisfied with our product simply send back the unused portion of the product for a FULL REFUND, less shipping and handling costs. We are so confident that we will give you a FULL 2 MONTHS (60 DAYS) to evaluate the product! We do not refunds shipping price. All refunds processed to original method of payment within 7 business days of product delivery.
  • Can I wear Connekt and Attrakt with perfume or cologne?
    Of course you can! Connekt and Attrakt work well with other fragrances that you wear.
  • How do I use Connekt and Attrakt?
    We recommend initially applying 1-2 sprays on your shirt and then there after experimenting with what amount works best for you.
  • Is this like Pheromones?
    No. Pheremones are chemicals that you produce when you sweat – so they are often connected to (or remind people of) activities that involve exertion that produces a favorable result; like hard work, sports activities, or sex. That favorable reminder, the good feeling, is in turn produced by the natural release of oxytocin in the body.
  • What is in Connekt?
    Each 1oz bottle (2 month supply) of Connekt contains the following ingredients: Oxytocin, Purified water, and SD Alcohol.
  • How long does it last?
    Connekt and Attrakt last approximately 2-4 hours however result may vary.
  • What does Oxytocin do?
    Click here to read The June 1, 2005 edition of Nature Magazine discussing a study demonstrating what oxytocin does and how it works.
  • What is Oxytocin?
    Click here to read about the naturally occurring human hormone, oxytocin, and the roles it is found to play in our daily lives