Privacy Policy

Introduction

We are committed to protecting your right to privacy, and so publish this privacy policy to set out what information our website collects and how this information is used.

Web Server Logging

Our hosting services supplier maintains log files of the requests made to our website.

What information is collected?
The information collected includes the URL requested, the date and time the request was made, the IP address the request was made from and the status of the request. The collected information is considered anonymous because it is not linked to personally identifiable information such as a name or address.

How is this information used?
This information is used to monitor and maintain the performance of the technical systems supporting our website.

Who is this information made available to?
This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.

General Anonymous Website Usage Statistics

Our hosting services supplier maintains general anonymous website usage statistics on our behalf.

What information is collected?
The information collected includes the number of visitors to our website, the number of times a particular page has been visited, the source of referred visitors and the browser used. The collected information is considered anonymous because it is not linked to personally identifiable information such as a name or address.

How is this information used?
This information is used to monitor and improve the usability of our website, and to monitor the effectiveness of promotions we are running.

Who is this information made available to?
This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.

Form Submissions

We record the details you send to us through forms on our website.

What information is collected?
The information collected is that which you enter in to the form. Typically this would include your contact details and your comment, enquiry or order details. The collected information is not considered anonymous because we can link it to personally identifiable information such as your name or address.

How is this information used?
This information is used to process your comments, enquiry or order, and to better understand the needs of our customers.

Who is this information made available to?
This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.

Mailing Lists

We operate an opt-in mailing list of users who consent to receive promotional materials.

What information is collected?
Where a user contacts us through a form on our website, and only where they indicate that they consent to receive promotional mailings by checking the box, we will store the email address and other contact details sent through the form in our mailing list. The collected information is not considered anonymous because we can link it to personally identifiable information such as your name or address.

How is this information used?
This information is used to send relevant promotional materials to subscribers of our mailing list.

Who is this information made available to?
This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.

Cookies

We may use cookies to uniquely identify your browser.

What information is collected?
The information collected is limited to a uniquely identifiable number that may have been stored temporarily within a cookie in your browser during a previous visit to our website. The collected information is not considered anonymous because we can link it to personally identifiable information such as your name or address.

How is this information used?
This information is used to restrict access to certain areas of our website to registered users only. It is also used to maintain the state of your session across multiple pages, for instance to maintain the contents of your shopping basket as you browse the store.

Who is this information made available to?
This information is made available only to authorized employees of our hosting services supplier and to authorized employees of Vero Labs. It will not be made available to any third party, except where we are required to do so by law.

Your Rights

You may at any time:

Ask us to provide you with details of the information we hold about you; and
Ask us to correct any inaccuracies in the information we hold about you; and
Ask us to delete the information we hold about you, except where we are required to retain information by law; and Unsubscribe from our mailing lists.